Online Return Policy
At Skylar’s Home and Patio it is our goal to provide our customers with complete satisfaction. Rest assured knowing that our end game is to make sure you, our valued customers, have the best shopping experience possible. With that said, we’d be lying if we said Return Policies are fun. They’re not. They’re horrible, and when returns do happen it’s difficult to create win-win situations, but we aim to be as transparent as possible here in how we handle customer returns. At the end of the day, if you do have problems with products, or return questions, please contact our customer service department and we will do everything in our power to ensure you leave the situation with the warm and fuzzies.
The main takeaway here is to know that Skylar’s Home and Patio offers a 100% satisfaction guaranteed at the time of deliver. If you are dissatisfied with an item at the time of delivery, you may refuse it an the delivery team will take it back for an exchange or refund.
All merchandise delivered by Skylar’s Home and Patio should be inspected upon receipt prior to signing for the delivery; damaged good will be repaired or replaced as fast as we can possibly make that happen. Now, with the exception of damages, if you refuse all or part of the order, you will be held responsible for all shipping costs associated with your order, even if you didn’t prepay any delivery charges at Skylar’s Home and Patio; if you refuse or return the entire order or just part of it, you will be held responsible for the return shipping fees and they will be deducted from your refund. You must also keep all the original packaging to ensure your return is authorized. If anything in this paragraph is confusing or you have questions, please contact us and we will be happy to explain our policies.
Once the freight company leaves, unopened products can be returned within 5 calendar days of delivery date for store credit only; refunds will not be issued for opened or used products. A 25% restocking fee may also be accrued. Products containing custom elements (such as fabrics or finishes) may not be authorized for return and may be accrued higher restocking fees. As soon as the freight company leaves, the customer will be held responsible for shipping the items back by their own means or service, drop them off, or pay the necessary fees to have our delivery team pick it up.
Again, we do not like returns and we do not like return policies, in fact, we did not enjoy writing these last 5 paragraphs, but alas, our lawyer said we had to and we think honesty is the best policy, especially when it comes to return policies. In a perfect world, we wish we could operate like a large corporate entity and offer a ‘no questions asked returns’ policy, but the world is not perfect and we are just a local furniture brand with big dreams. Look, at the end of the day, we want you to be happy. Nobody wins when you are dissatisfied with your order, and there’s nothing worse than letting down a valued customer, so take heart knowing that we will do our best to rectify the situation or figure out other means so that everyone can be as happy as possible when the dust settles.
Please contact Skylar’s Home and Patio immediately with any order/shipping/delivery issues. Damages, returns, etc. The sooner you contact us the sooner we can help get things moving in the right direction and present the best possible options. Failure to do so may put your damage claim in jeopardy.
Stock Order Cancellation
Order cancellations must be requested via e-mail and are considered canceled only when the customer has received a confirmation e-mail from Skylar's Home and Patio confirming the cancellation. There is no charge to cancel an order if confirmed prior to billing. Orders canceled after billing (all online orders) are subject to a six percent (6%) processing fee. Orders canceled once in transit are subject to a ten percent (10%) processing and restocking fee as well as all shipping fees, even if original shipping was free.
Custom, Specialty, and Made-to-Order Products Cancellation
Custom and made-to-order products must be canceled with forty-eight (48) hours of placing an order or they can no longer be canceled and refunded. Non-regularly stocked items are difficult for Skylar's Home and Patio to resell and are thus produced solely upon request of the customer and cannot be refunded once the cancellation window has passed. Custom and made to order products are billed prior to beginning construction and are built exclusively for the customer.
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